Sep-Oct 2016 Issue | Business View Oceania

190 Business View Oceania - September/October 2016 ing on the village’s footprint for a very long time and its expansion is a tes- tament to their hard work. They con- stantly built upon the village and now, with Warren’s help, they are develop- ing strategies for further growth. Ac- cording to Dr Smith, “The key to what we are trying to achieve here is remaining consist- ent with the stewardship of our deed which requires us to cover the breadth of aged residential support within our facility, for our community. That’s re- mains our focus at the moment”, says Warren. A drive to keep moving Adhering to strict guidelines is a tall order but it poses a welcome chal- lenge for WINDSORCARE. A critical as- pect in providing personalized care to the residents. The staff, for their part, have to be competent, educat- ed, and highly trained so that they can form close relationships with the res- idents and create a positive environ- ment for everyone involved in the or- ganisation. WINDSORCARE is one of the few organisations which revolves entire training programs around emo- tional intelligence so that the staff can truly understand and connect with the residents and respond to their needs accordingly. More than that, Windsorcare Village places huge emphasis on helping the staff understand their contributions to