Business View Australia

Business View Australia - April 2015 43

needs of older persons. Its standard of excellence is

unmatched and it provides various options including

living at home, independent living and residential liv-

ing. Its success over the decades can be attributed to

its philosophy of putting its residents at the centre of all

its efforts. Resthaven is unique in that it understands

the needs and requirements of its residents and pro-

vides care and facilities based on the inputs received

at the time of admission.

The Aged Care Act, 1997 stipulates that institutions

like Resthaven are required to obtain accreditation for

44 quality standards grouped under 4 heads. These

include staffing, health and personal care,resident life-

style and the physical environment. All Resthaven resi-

dential sites have achieved accreditation for 3 years

and have achieved positive outcomes for all 44 stan-

dards.

Ultimately, the quality of care in an institution

such as Resthaven is dependent upon the warmth

and compassion that its staff exhibits while deal-

ing with its residents. It is gratifying to note that the

CEO has this to say about the staff “The genuine

care and warmth of staff in their work with resi-

dents and clients is most inspiring. It affects the

daily quality of life of the people receiving services.

It also affects the quality of life of their carers and

families. I find inspiration in the positivity, kind-

ness, commitment and dedication of staff, whose

work is a vocation. The quality of care given, often

under very difficult circumstances, is mostly of a

high standard...”

Residents of South Australia have the good for-

tune to have an institution of the standard of Rest-

haven in their midst.