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24 Business View Australia - May - June 2016
Importantly, this approach has
received a lot of favorable feedback
from the clinic’s patients. Some of the
core ideas of the clinic’s philosophy
revolve around education and patient
safety. As such, Dr. Leat and his team
only use tried-and-tested treatment
methods which have a proven and
established track record of being
safe. Whilst similar establishments
may want to stay at the forefront by
trying out new techniques as soon as
they become available, the Envisage
team has made a conscious decision
to only apply methods that carry the
lowest risk of being harmful to their
patients. Consequently, the patients
are happy with their results and
communicate their positive feedback
back to the clinic.
Feedback is provided both in person
and online and all patients are
encouraged to share their thoughts
and feelings so that the clinic can
improve further. According to Dr.
Leat, referrals are a major source of
patients. As such, satisfying clients
is beneficial to all parties involved.
While the website is also an important
source of clients, referrals show
that previous patients are confident
enough in the clinic’s work that they
are more than happy to recommend
it to friends and family as they know
that their acquaintances will be in
good hands.
HEALTHCAR