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Business View Australia - September 2015 139

It is possible for him to send a query

along with documentation and obtain a

decision or a solution very quickly. The

company has also created a number of

checklists which the foreman on site

is required to complete periodically.

This information is collated at head

office and forms a crucial input for the

decision making process.

The use of checklists also helps

Lewence

Construction

obtain

information from contractors and this

is very useful as it reveals the work

remaining at site.

In this manner, the company has

implemented a number of well thought-

out procedures that enable it to

closely monitor developments, identify

problems and address them quickly.

Strict adherence to these procedures

translates into well-managed projects

that are completed on time and within

budget.

Lewence Construction also has a

practiceof conductingregularmeetings

on site, with not only the client but also

the finance and the design teams.

This allows all relevant issues to be

discussed in an open forum and the

way forward can be decided upon after

obtaining all relevant inputs.

The company is very particular about

site management and, as a standard

practice, always ensures that the

site is kept clean and organised. This

also helps to reduce the chance of

downtime due to injuries or mishaps

on site.

Ultimately the success of any

construction company is determined

by the satisfaction level of its clients.

In this respect, Lewence Construction

has fared well and has a large number

of customers who speak highly about

the company and Loui’s abilities.

Explaining the importance of

maintaining strong relationships with

clients, Loui says, “At the moment I

am in a situation where all my clients

are repeat customers and these are

relationships that I have developed

from my days as a project manager. It

has been a long process. All the clients

have known me for more than seven

or eight years and they want someone

they can trust, who is upfront and

honest about everything.”