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Business View Australia
This patient-first approach is evident
throughout the clinic’s work. The
process starts at the receptionists
who offer information to new patients
and answer as many questions as
they can. The clinic offers after hours
appointments which are very popular
as it means patients do not need
to take time off work to complete
treatment. Patients are then booked
in for an initial consultation and
ultrasound investigation. Dr. Kemp
examines the patients and looks at
each case individually. After informing
the patients of the exact details of
their condition and providing them
with a written treatment plan, patients
can elect to book in for procedures.
Finally, because of the nature of leg
vein issues and the incidence of
recurrence, the staff interacts with
patients for a year post treatment
to ensure the treatment has been a
success. Many patients come back
to have their second leg treated and
so complete the process again. The
clinic has had patients bring their
husbands in for treatment because
they have been happy with their own
results and they have also had a few
mother and daughter patient duos as
well.
Recognition for excellent
work
Thankfully, the work of The Leg
Vein Doctor has not gone unnoticed.
Aside from the fact that patients
have offered overwhelmingly positive
feedback, the staff’s active role in the