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134 Business View Australia - November-December 2015

of partnerships with organisations that

provide similar services where they

complement each other.

“We tend to stick to the same suppliers

and build on those relationships as we

grow ourselves. If we have an idea for a

software, where we see an opportunity

to improve, we actually call the people

that we deal with and ask what their

possibilities are and whether they could

to provide us with a suitable design.

“There are certain nursing agencies

and maintenance contractors that we

deal with who have been providing us

with excellent service. There are also

other community services or service

providers within the aged care industry

that we deal with on a regular basis.”

Workforce

A critical factor for aged care service

providers and retirement homes is the

quality of its workforce. In this respect,

DutchCare has invested great efforts

and as a result has a stable and highly

competent set of staff members.

A large number of its employees have

been with the organisation for many

years. One factor which encourages

staff to stay with the organisation is the

stated policy of promoting employees

to the position of managers from within

the organisation. DutchCare also has a

strong family focus, encouraging staff

to bring their kids to work so that they

become a part of the community.

There is also an extensive educational

programme for staff members and they

are expected to continually expand their

skills and keep developing themselves.

The focus on staff, and the results that

this has shown, is a key differentiator

for DutchCare, establishing it as one of

the very well-managed organisations in

the aged care industry.

Eden philosophy

Petra Neeleman says, “We consider

it very important to keep in mind that

every decision that we make should

result in a benefit to our client and

that is a mind-set that has been built

throughout the company, regardless of

which department you are in, whether it

is IT or maintenance or direct care.

“We have adopted the Eden Alternative

many years ago, which is a philosophy

based on the principle of listening to

the elder and doing what they want. It

is knowing that how you treat your staff

is the way they treat our elders. It’s all

about fairness towards each other and

treating each other the way you would

want to be treated or the way you want

our elders to be treated.”

HEALTHCARE