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in her staff, and says that they always
do the best that they can. “Sometimes
you can not avoid public comments.
We address these problems as quickly
and tactfully as possible,” also adding
that “our staff always do all that they
can to ensure that customers have a
delightful experience.”
“When it comes to the team I work
with, people are open, and we all drive
towards to same goal and that is to give
our best service. We all have the same
ambition in our work, the same goals
and everyone’s happy to be working in
this environment.”
The riverside operations
Helen overlooks 50 staff, the facili-
ties and the commercial end of the op-
erations. In terms of marketing, while
the hotel does follow the classic ad-
vertising campaign trail - newspa-
pers, offers, street advertising - what
Helen believes will be the real driver
for growth is through return travellers
and through trusted word-of-mouth.
“We strongly believe that people will
stay here, have a good experience and
come back again, and even recom-
mend us to others.”
Where her 50 staff are concerned,
Helen maintains a training program
for each new employee, and nurtures
development throughout their work-
ing life at the hotel through training
and vocational programmes. In terms
of the wider community, because the
hotel is located in Perth, getting Aus-
tralian products is easy for the hotel;
it continuously tries to introduce more
local businesses into the Hotel.
A rounded experience
“We noticed it is not just the hotel
rooms that need to meet a certain
criteria, but the service and facilities
too,” Helen asserts, “Overall people
come here if they feel valued through-
out the International on the Water ex-
perience. From the prices and the vast
room space, to the food they eat. We
make sure that the high quality of their
stay is reverberated throughout the
hotel.”
With such ambitious thinking, the
revered award nominations and the
stunning riverside setting, the future
of the hotel looks nothing but posi-
tive. As Helen and her staff continue
in their forward thinking, proactive mo-
mentum, we predict a burgeoning fu-
ture for the International on the Water
Hotel.