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Business View Oceania - October/November 2017
site giving visitors that crisp, stylish As-
cot welcome.
Down to business
With one of the hotel’s main custom-
er bases being business customers,
Helen candidly describes what they
have done to attract this crowd and to
keep them coming back. She explains
that being a corporate style hotel in
every sense, they do get a lot of cor-
porate professionals there. Interest-
ingly enough, Helen has found that the
most important thing for visiting pro-
fessionals is fast and reliable wi-fi.
“We make sure that we are always
aware of guests needs and ensure
that we are able to cater for them. One
of these ways is free wi-fi throughout
the entire establishment. They expect
coverage to be perfect, that’s the mind
of the market.
“Guests’ needs has become increas-
ingly more modernised and demand-
ing. Everything is becoming more and
more technology based. We do not
have guest forms in rooms, instead
they fill them out on their mobile de-
vices. We have movies on demand
and electronic welcoming systems. It
is these types of things that make the
hotel more convenient and user friend-
ly. Of course, there is a cost to the ho-
tel, but it is these little touches that
keep people coming back.”
The hotel is located a touch past the
main inner city and only eight minutes
away from the International Airport,