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yet close enough for visitors to use as
a base. It is fast gaining a sort of idyl-
lic yet convenient reputation. Close
enough to the concrete jungle yet far
enough removed to feel like a different
world away. The views are abundant,
as is the tranquillity.
Facilities and feedback
In the tight ship that Helen main-
tains, she mentions three values she
seems to pride in above all else; clean-
liness, customers, and constant devel-
opment.
“We try our best to make the place
spotless, that is what customer want.
When they dine in the restaurant, we
want that price to be reasonable for
them. We want them to stay here and
be able to enjoy a nice meal without
feeling like they are racking up five star
prices.”
Every three months or so, the hotel
gives out customer feedback forms
and acts on the responses immediate-
ly. This is where the concept of con-
stant development is most strong:
“For me, as a general manager, I be-
lieve that standards are never good
enough and that there is always room
for improvement. We always carry out
staff training that is focused on cus-
tomer service. These training sessions
remind our staff how to interact and
assist customers to make them feel
comfortable,” says Helen.
She invests a lot of time and training